Follow by Email

Wednesday, February 24, 2010

Are Thank You Notes Necessary?

Here's an actual email I received this morning from a client and my response:

Hi Jill,

Is it appropriate to send a thank you by e-mail versus a letter? I had an interview yesterday, they're making their decision by Monday and I don't think regular mail would make it in time.

Loyal Client

Dear Loyal Client,

Email thank-you notes are ok; they are better than nothing. A handwritten note on a tasteful thank-you card is so much better. Your competition will probably not have gone to the trouble and, especially in your industry, taking an extra step to show you care is what makes all the difference.

In part, they are assessing your performance and follow-up in this interview process and making assumptions on how you will act around their "people" - co-workers, managers, customers, etc. Hiring managers and recruiters keep handwritten cards and think fond thoughts of those that wrote them; when I was recruiting, I kept the one's I received on a board above my desk.

If you sent it today from the post office, it is quite likely going to reach them by Monday. You could spend a few dollars more to have it shipped overnight. Doing both - email and a card - will cover all the bases.

Good luck!

Jill Walser

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